Frequently Asked Questions, Tips and Tricks

Quick Links:

Software we support
Setting up multiple pages
Determining document size
What files to submit
Organizing files to submit
Which fonts to submit
Text in Photoshop
Image file formats
Embedded graphics
Image resolution
RGB vs CMYK & spot color
What are "spot" colors?
Printing white as a color
Black and Rich Black
Naming spot colors
Does your document bleed?
Trapping and overprinting
Submitting PDFs
Double checking your files
Preflight check list
How to submit your files
Useful templates

"In the design business there is no shortage of clients with tight budgets and even tighter, rushed timelines. The good news is that the anxiety is over as soon you're able to hand your print files off to the team at Premier Graphics. Their attention to detail ensures that your job runs smoothly and efficiently—saving you time and money (and headaches!) in the process." – Julie D.

Software we support:

Layout: Graphics: PDFs:
InDesign Illustrator Acrobat
Quark Express Freehand  
  Photoshop  

More software information

We also accept files from PageMaker, Microsoft Word, Excel, PowerPoint and Publisher. We may require PDF files for documents created using alternative software.

Please be advised that Microsoft Office programs are not optimized to create files for offset printing. Some of these programs support only RGB color, which cannot be separated into multiple spot colors, and may cause color shifts when converted to CMYK process color for printing.

How should I set up multiple pages?

We use imposition software to arrange your pages based on our equipment needs. To maximize efficiency, place your document pages in order and avoid printer/reader spreads or placing multiple versions on one page.

What about blank pages?

If any pages in your document are supposed to be blank, please include a blank page in your file where it should go. If the number of pages in your files do not match your quote, production may be delayed until we can clarify the discrepancy.


Laying out multiple pages

How do I determine the size of my document?

Your document's page size should match the final trim size of your product. Any bleeds should extend beyond that. If you are unsure of the trim size, contact your Customer Service Representative or Sales Associate. We are happy to assist.

Watch for default page sizes

Double check that the page size is not the application’s default size (usually 8.5x11) unless that is your product’s final trim size.

What files do I need to include in my submission?

Please provide us with all of the files you used to create your layout. We need your native layout documents, fonts, and all files that are linked to the native layout documents.

Some applications have a helpful "Collect for Output" or "Package" command which automatically collects the required fonts and links into a folder.

Reminders for collecting links

Avoid changing the names of linked files after they have been linked. If you change the name of a linked file without updating (and saving) the native layout document, then when we receive your files the application will note the link as missing. Production may be delayed while we search for and match up the missing links.

Remember to include any images and fonts that are used in linked EPS files. Alternatively, the EPS files could be converted to PDF. Fonts and links that are embedded in a PDF do not need to be included separately.

We recommend organizing your files like the diagram below:

folder Job Folder (descriptive name such as "PG business cards")
(contains the folders shown below):
  folder Print Files (native layout files)
  folder Fonts (all fonts used)
  folder Links (all linked images)

We also recommend compressing the job folder into .zip format.

More FAQ, Tips and Tricks